Platform One Find out what's broken

What a finding looks like

A worked example. The owner thought he had a hiring problem.

Not a client. Zero means everyone agrees. Above 0.6 means they don't.

Worked example · not a client

Jobs and titlesFine. Leave it alone.
0.22
Who gets to decideNo two people said the same thing
0.81
Who we can't loseOne name, over and over
0.74
How work gets doneMostly the way you think
0.35
What happens if we growTwo different stories
0.41
What the boss believesThe team does not agree
0.68

Three scores over 0.6, all pointing at the same desk. The owner's. He isn't the hold-up, he's the approval, which is why hiring around it wouldn't have worked. He didn't need an operations manager. He needed to give four decisions away, and to know which four.

What the weeks look like

We are in the business every week.

Every Monday, this lands in your inbox.

Platform One · Week 7 of 24
Approvals moved. Rework did not. Here is this week.
What moved
Choices needing your sign-off14 → 9
Average wait on a quote3.1d → 1.4d
Team agreement on who decides0.81 → 0.62
What is not working
Rework is flat. Same three job types coming back.no change
Two people still route everything through Dana.new
Do this week
  1. Give Marcus final sign-off on quotes under $10k. Tell the team in writing, not in a meeting. This is the single biggest thing on your list.
  2. Pull the last ten reworked jobs. Two of us will be on the call. We are looking for what all three job types share.
  3. Ask Dana to write down the two things only she can do. Fifteen minutes. We will use it next week.
Reply to this email with anything that did not go to plan. It changes next week's list.

Most consulting hands you a plan and leaves. The rest sits in a folder.

We're in the room. You get us for the week, then the next week, until it's fixed. The email is just how the week gets written down.

What it costs

Quoted per company, approved by you before anything starts. The weekly work is priced separately and begins in the six figures a year.