What a finding looks like
A worked example. The owner thought he had a hiring problem.
Not a client. Zero means everyone agrees. Above 0.6 means they don't.
Worked example · not a client
Jobs and titlesFine. Leave it alone.
0.22
Who gets to decideNo two people said the same thing
0.81
Who we can't loseOne name, over and over
0.74
How work gets doneMostly the way you think
0.35
What happens if we growTwo different stories
0.41
What the boss believesThe team does not agree
0.68
Three scores over 0.6, all pointing at the same desk. The owner's. He isn't the hold-up, he's the approval, which is why hiring around it wouldn't have worked. He didn't need an operations manager. He needed to give four decisions away, and to know which four.